A Warranty Claim is when a Customer claims free repairs within the Warranty Period of the item/service you're providing.

To Access: Login to ERP > Desktop > Support > Warranty Claim

Create Warranty Claim

1. Go to Warranty Claim
2. Click Add Warranty Claim
3. Select Customer and Serail number if applicable
4. Set issue date
5. Write issue detail in issue section
6. In the Item and Warranty Details select Item, select Warranty / AMC Status, Set Warranty and AMC Expiry Date.
7. Set the resoultion time and select the person how resolve the claim, and Resolution Details in the resoulution section.
8. Click Save
9. Then change the status based on the action performed, if the claim in ressolved select Closed.
10. Click Save