All the global settings for support related documents can be found in Support Settings.

To Access:

Login to ERP > Desktop > Support > Support Settings

Track Service Level Agreement

Enable this feature to start using and tracking Service Level Agreement in Issues.

Allow Resetting Service Level Agreement

It enables the support team to reset the SLA timers under specific condition

Close Issue After Days

Any "Replied" or "Resolved" issue will be closed after the number of days defined in this field.